CDPAP Caregiver Payments 2025: In April 2025, over 155,000 caregivers participating in New York’s Consumer Directed Personal Assistance Program (CDPAP) received their payments during the third statewide payroll cycle. Managed by Public Partnerships LLC (PPL), these payments highlight the state’s ongoing commitment to supporting personal assistants (PAs) who provide essential care to individuals needing daily assistance. With more than $240 million already disbursed this month, the program continues to play a critical role in ensuring caregivers are compensated promptly and accurately.
The recent update on CDPAP Caregiver Payments 2025 reflects improvements in the payroll process, offering caregivers a clearer schedule and better access to resources. Under the updated system, caregivers must submit their time entries by Saturday night to ensure payment by the following Thursday. Alongside timely payments, PPL has expanded its support services, launched helpful tools like the Time4Care™ app, and provided multilingual assistance to make navigating the system easier for both caregivers and consumers.
CDPAP Caregiver Payments 2025
The CDPAP Caregiver Payments 2025 system has streamlined how caregivers in New York receive their wages. PPL ensures payments align with Medicaid guidelines and each consumer’s authorized care hours. With a set payroll schedule, personal assistants now have better predictability when it comes to their income. The program’s enhancements, such as electronic visit verification (EVV) and expanded customer service, aim to reduce common payroll issues and improve the experience for caregivers across the state.
CDPAP Caregiver Payments 2025 Overview Table
| Key Detail | Information |
| Caregivers Paid | 155,000 |
| Total Payments (April 2025) | Over $240 million |
| Payroll Submission Deadline | Saturdays by 11:59 p.m. ET |
| Payment Day | Following Thursday |
| Support Platform | pplfirst.com/cdpap |
| Timekeeping Tool | Time4Care™ App / EVV Telephony |
| Customer Service Availability | 6 days a week, support in 9 languages |
| Headquarters | Latham, New York |
How the CDPAP Payroll System Works
Under the current payroll process, caregivers must submit their weekly time entries by late Saturday night. If submitted on time, payments are processed and issued the following Thursday. This system ensures that personal assistants providing care through CDPAP are paid consistently and in compliance with Medicaid requirements.
PPL manages this payroll cycle efficiently by using digital tools like the Time4Care™ app, which allows caregivers to clock in and out using their phones or computers. For those without internet access, an EVV Telephony system is available, ensuring no caregiver is left without a way to log their hours.
New Resources for CDPAP Caregivers and Consumers
To further assist caregivers and consumers, PPL has introduced a dedicated Resources page. This platform offers:
- Step-by-step guides for registration and account management.
- How-to videos explaining the use of EVV and time entry systems.
- Information on payroll schedules and solutions for common timekeeping errors.
- Details about employee benefits for both full-time and part-time caregivers.
These resources are available in multiple languages, reflecting the diverse population of caregivers working within CDPAP.
Expanded Customer Support Services
Recognizing the need for accessible support, PPL now employs over 2,000 customer service agents who assist with payroll questions, registration issues, and timekeeping concerns. Caregivers can reach out through:
- Phone support available six days a week.
- Email assistance for detailed queries.
- Daily webinars and in-office appointments.
- Help from 45 facilitator partners located across New York State.
This wide range of support options ensures that caregivers get the help they need quickly, reducing delays in payments and resolving system-related challenges.
The Importance of Timely CDPAP Caregiver Payments 2025
For many families and individuals relying on CDPAP services, caregivers are more than just employees—they are lifelines. Ensuring that these caregivers are paid on time is essential not only for their financial stability but also for maintaining high-quality care for those in need.
By improving payroll processes and offering robust support, PPL reinforces its commitment to supporting New York’s caregiving community. These timely payments allow caregivers to focus on providing compassionate care without the added stress of uncertain income.
Using the Time4Care™ App and EVV Telephony
The introduction of the Time4Care™ app has simplified how caregivers record their working hours. Features include:
- Easy clock-in and clock-out functionality.
- Real-time tracking of submitted hours.
- Notifications for upcoming payroll deadlines.
For caregivers without smartphones or reliable internet, the EVV Telephony system provides a phone-based alternative, ensuring every caregiver can meet submission requirements regardless of their tech access.
How to Access CDPAP Support
If caregivers or consumers encounter issues, they can access help through several channels:
- Website: Log into accounts at pplfirst.com/cdpap.
- Phone: Call the Customer Service Center at 1-833-247-5346.
- Email: Send inquiries to [email protected].
These options are designed to make the process as smooth as possible, whether you’re a long-time participant or new to CDPAP.
FAQs about CDPAP Caregiver Payments 2025
When do I need to submit my hours to get paid on time?
Submit time entries by 11:59 p.m. ET every Saturday to receive payment the following Thursday.
What if I don’t have internet access for timekeeping?
You can use the EVV Telephony system to clock in and out by phone.
How can I fix a timekeeping error?
Visit the Resources page or contact customer service for guidance on correcting common errors.
Are there benefits for part-time caregivers?
Yes, both full-time and part-time caregivers have access to certain employee benefits detailed on the Resources page.
Who do I contact for payroll questions?
Call 1-833-247-5346 or email [email protected] for assistance.
Final Thought
The CDPAP Caregiver Payments 2025 system demonstrates New York’s dedication to supporting the vital work of personal assistants across the state. With clear payroll cycles, digital tools, and expanded customer service, caregivers can focus on delivering quality care while enjoying reliable compensation. If you’re a CDPAP participant, make sure to stay informed, use available resources, and reach out for support when needed. Share this information with fellow caregivers to ensure everyone benefits from the improvements in the program.
